Last updated: March 24, 2025
This Privacy Policy describes how OVOVO (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ovovo.shop (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
- Contact details including your name, address, phone number, and email.
- Order information including billing/shipping address, payment confirmation, email, and phone.
- Account details like username, password, security questions.
- Customer support data you include in messages or forms.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels and similar technologies. Usage Data may include device info, browser info, IP address, and activity data.
Information We Obtain from Third Parties
- Vendors and services like Shopify that support the Site.
- Payment processors for billing and fulfillment.
- Tracking tools like web beacons, SDKs, and analytics tools.
How We Use Your Personal Information
- Providing Products and Services: To fulfill orders, manage your account, process payments, shipping, returns, and notifications.
- Marketing and Advertising: To send promotions via email, SMS, or mail. Based on legitimate interests under Art. 6 (1) (f) GDPR (EEA residents).
- Security and Fraud Prevention: To detect and respond to fraud or unauthorized access. Also under Art. 6 (1) (f) GDPR.
- Service Improvement: To offer support and improve functionality based on user feedback.
Cookies
We use cookies to improve your experience, analyze usage, and personalize content and ads. See Shopify's Cookie Policy for more.
You can manage cookies in your browser settings. Blocking cookies may affect site functionality.
How We Disclose Personal Information
We may share your data in the following cases:
- With vendors providing services like IT, analytics, fulfillment.
- With business/marketing partners (under their own privacy notices).
- With your consent, for features like shipping or social media logins.
- With affiliates and corporate partners.
- During legal obligations or business transfers (e.g., mergers).
Categories of Shared Data
- Identifiers (contact info, account data)
- Commercial data (orders, support history)
- Usage and geolocation data (e.g., IP-based)
We do not use or disclose sensitive personal information without your consent or for profiling.
Third Party Websites and Links
Our Site may contain links to external websites. We are not responsible for their privacy practices or content. Always review their policies before use.
Children's Data
We do not knowingly collect data from children under 16. Parents may contact us to request deletion if needed.
Security and Retention
No system is 100% secure. Avoid sending sensitive info via unencrypted channels. Data retention depends on business, legal, and technical needs.
Your Rights
- Right to access, correct, delete, or transfer your data.
- Right to opt-out of sales, sharing, or targeted ads (where applicable).
- Right to restrict processing or withdraw consent.
- Right to appeal decisions or file a complaint.
You may contact us to exercise your rights. We may need to verify your identity. Authorized agents may act on your behalf with proof.
Complaints
If you’re not satisfied with our response, you may contact your local data protection authority.
International Users
We may transfer your data internationally with appropriate safeguards like Standard Contractual Clauses.
Contact
For questions or requests, contact us:
Email: [email protected]
Address: Flaßrath 1, 41363 Jüchen, DE
We are the data controller of your personal information, unless stated otherwise.